How To Use Your myBuick Mobile App | Buick Canada
How To Use Your myBuick Mobile App | Buick Canada
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Difficulty Level: Novice | Time Required: Five minutes | Tools Required: None | Related Parts, Products, Services or Technology: Compatible smartphone
The myBuick mobile
1. Download the myBuick mobile app from the Apple App
2. Create an account or sign in to the app using your GM account email and password (the same email address you gave your dealer when you bought the vehicle).
Note: Signing in with an account registered with an OnStar® account allows your vehicle to sync with the app and provides access to subscription-based app features.
Learn more about how to link your OnStar Account with your brand account here.
3. If you’re a new user or you’ve updated the app, you’ll be presented with multi-factor authentication process to verify your identity.
Make sure you keep your app updated to the latest version to see what’s new. Be sure to be on the lookout for even more future updates to your mobile app.
The app’s Home screen simplifies your ownership experience with features that help keep you informed and in control. The features and the functionality/design of the Home screen you’ll see depend on your service plan and how your vehicle is equipped. Note: If your vehicle is not connected to services, your Home screen will work differently.
If your vehicle and service plan support remote
1. Tap and hold one of the remote command icons to start a request. The app will tell you to keep holding until the request is complete. It may take a few seconds.
2. For other remote commands not listed on the Home screen, go to the Controls tab. You can also tap “View More” to see more options.
You must use the same email address you provided the Dealer when you bought your vehicle, or that you provided the Advisor during your Welcome Call. That means you may have to create a new account if you do not already have a profile using that email address.
If you already have a sign-in (email address and password) with OnStar or other GM services, such as your GM Account (chevrolet.ca, buick.ca, gmccanada.ca or cadillaccanada.ca; previously Owner Centre), GM Family First, the OnStar Guardianâ app, etc., you should use that to sign in.
If you don’t use the correct email address, your account will not link to your new vehicle or services.
If your correct vehicle isn’t appearing in the app, it is likely an account linking issue. This may be because your account is linked to an old email or you didn’t link your account when you set up your profile. It could also be because you recently made changes to your OnStar account (such as renewing or upgrading, consolidating multiple accounts, etc.) and the changes have not yet been synched. You can try logging out of and back into the app. If you’re still having trouble, call an OnStar Advisor at (877) 558-8352 for help fixing this issue.
If the mobile app is running slowly or crashing, here are a few things you can try:
The approximately two-second hold is an industry standard designed to help avoid accidental presses of the button, so you don’t unintentionally start or unlock your vehicle. When you press the icon, the app will remind you to “Keep Holding” until the command is issued. When the command is successful, the button will say “Sent.”
On some newer models, each time the app is opened, remote commands may take longer than other models to complete (up to 60 seconds, in some cases). The app will notify you once the command is successful. Any additional remote commands requested in that same session should complete more quickly.
Important: If the above process doesn’t work, in some cases, you may need to contact an Advisor for help removing your vehicle from the mobile app. Call (877) 558-8352 for assistance.
Important: If the above process doesn’t work, in some cases, you may need to contact an Advisor for help adding your vehicle to the mobile app. This would happen if, for example, your vehicle is not activated or if it’s linked to a different account. Call (877) 558-8352 for assistance.
To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.
Download the myBuick App for Apple or AndroidTM
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