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Troubleshooting

HOW TO RESOLVE ANDROID AUTO PROBLEMS IN YOUR VEHICLE 

Connect your AndroidTM phone to access navigation, music, media and messaging apps on your centre display with available Android Auto†. Ensure your phone has an active data plan to access Android Auto in your vehicle.

This article will help you troubleshoot common connectivity and audio issues that may arise when using Android Auto in your vehicle. 

SYMPTOMS / TROUBLESHOOTING STEPS

When Android Auto is Not Connecting

 When Android Auto Options are Grayed Out or There are Audio Issues

WHEN ANDROID AUTO IS NOT CONNECTING

If your connection is lost or disabled, you can follow the steps below to restore it. 
 

                      1.       Update Phone and Vehicle Software
  • Check for software updates on your phone and ensure it is current.
  • If applicable in your vehicle, select the Settings menu and navigate to the System tab.
  • From there, select Vehicle Software and look for Updates or Software. Information to check for available updates.
     

                      2.       Restart Your Phone and Vehicle
  • Turn your vehicle off. 
  • Turn your phone off. 
  • Turn your phone on. 
  • Open and close the driver’s door. 
  • Wait for the OnStar LED, located on your overhead console, to go out. This may take between 5-15 minutes, depending on vehicle. 
  • Open the driver’s door and then close.  
  • Restart your vehicle.  
  • Let your vehicle run for 15-20 seconds. 
  • Reconnect your phone to Android Auto and test connection. 

Tip: For the best experience, ensure the vehicle is in an open area. For example, avoid garages, buildings, or dense tree cover.

WHEN THE ANDROID AUTO ICON IS GRAYED OUT

If the Android Auto icon is grayed out on your centre display, even after you have attempted to press the icon, you can follow the steps below to restore it.
 

                     1.       Check and Enable Bluetooth† and Wi-Fi®
  • Go to the Settings menu on your phone and enable both Bluetooth and Wi-Fi.®  
  • From your vehicle’s centre display, navigate to the Settings menu and enable Bluetooth and Wi-Fi.®
  • From there, check your vehicle’s connection to both Bluetooth and Wi-Fi.® 

                    2.       Update Phone and Vehicle Software
  • Check for software updates on your phone. 
  • If applicable in your vehicle, select the Settings menu and navigate to the System tab. 
  • From there, select Vehicle Software and look for Updates or Software Information to check for available updates. 

                    3.       Use the Correct USB Cable
  • Use the original USB cable that came with the phone or a high-quality, compatible cable.
  • Avoid using third-party or damaged cables.

                    4.       Configure Vehicle Settings
  • In the vehicle's infotainment system, navigate to the Settings menu and ensure that Android Auto is enabled. 

                    5.       Restart Your Phone and Vehicle
  • Turn your vehicle off. 
  • Turn your phone off. 
  • Turn your phone on. 
  • Open and close the driver’s door. 
  • Wait for the OnStar LED, located on your overhead console, to go out. This may take between 5-15 minutes, depending on vehicle. 
  • Open the driver’s door and then close.  
  • Restart your vehicle.  
  • Let your vehicle run for 15-20 seconds. 
  • Reconnect your phone to Android Auto and test connection. 

Q&As

How can I delete and repair my phone connection with the infotainment system?

Go to the Settings menu on your vehicle's centre display and select the option to Forget the Phone Connection. On your phone, go to the Bluetooth settings and forget the vehicle connection. Restart both your phone and your vehicle and follow the setup steps to repair the connection. You can also go to the Settings menu on your phone and select Android Auto. From there, you will see a list of previously connected cars. From there, you can find your vehicle name and select Forget This Car.  

What are the steps to project my phone screen to the vehicle’s centre display?

Open the Android Auto app on your phone and connect it to the vehicle using a USB cable or wirelessly. Follow the on-screen prompts on your phone and the vehicle’s centre display to complete the setup.  

How can I wirelessly connect to Android Auto?

Ensure your vehicle is equipped with wireless Android Auto and that the Android Auto app is enabled on the vehicle Settings menu. Enable Bluetooth and Wi-Fi® on both your phone. Follow the on-screen prompts to complete the wireless setup.  

What should I do if my phone connection is not being initiated by the infotainment system or if Android Auto stops working intermittently?

Ensure that Android Auto is enabled on the vehicle Settings menu. Also, ensure you are using a compatible USB cable and that the cable is securely connected. For wireless connection, ensure Bluetooth and Wi-Fi are enabled on your phone. Also check that your phone's software is up to date. From there, restart both the phone and vehicle, and try reconnecting.  

How do I check and adjust Android Auto App Settings?

On your phone, go to the Settings menu and select Android Auto to explore settings. You can also explore Android Auto settings from your centre display. 

How do I fix issues with Android Auto text messages not showing on the centre display?

Ensure that notifications are enabled for messaging apps via your phone and Android Auto settings on your vehicle. Also ensure that your phone is not on Do Not Disturb. Check that the messaging app is set as the default app for text messages. Restart your phone and vehicle and try reconnecting. 

What do I do if I am experiencing issues with third-party apps?

If you’re experiencing issues with third-party apps, go to the Google Play Store on your phone and ensure all of your apps are up to date.  

When should I visit a dealership for assistance?

If you have tried all troubleshooting steps and the issue persists, visit a dealership for further assistance. Provide detailed information about the issue and the steps you have already taken to resolve it.

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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.

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