Resolve Android Auto Problems | Support | Buick Canada
Resolve Android Auto Problems | Support | Buick Canada
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Connect your AndroidTM phone to access navigation, music, media and messaging apps on your centre display with available Android
This article will help you troubleshoot common connectivity and audio issues that may arise when using Android Auto in your vehicle.
If your connection is lost or disabled, you can follow the steps below to restore it.
1. Update Phone and Vehicle Software
2. Restart Your Phone and Vehicle
Tip: For the best experience, ensure the vehicle is in an open area. For example, avoid garages, buildings, or dense tree cover.
If the Android Auto icon is grayed out on your centre display, even after you have attempted to press the icon, you can follow the steps below to restore it.
1. Check and Enable
2. Update Phone and Vehicle Software
3. Use the Correct USB Cable
4. Configure Vehicle Settings
5. Restart Your Phone and Vehicle
Go to the Settings menu on your vehicle's centre display and select the option to Forget the Phone Connection. On your phone, go to the Bluetooth settings and forget the vehicle connection. Restart both your phone and your vehicle and follow the setup steps to repair the connection. You can also go to the Settings menu on your phone and select Android Auto. From there, you will see a list of previously connected cars. From there, you can find your vehicle name and select Forget This Car.
Open the Android Auto app on your phone and connect it to the vehicle using a USB cable or wirelessly. Follow the on-screen prompts on your phone and the vehicle’s centre display to complete the setup.
Ensure your vehicle is equipped with wireless Android Auto and that the Android Auto app is enabled on the vehicle Settings menu. Enable Bluetooth and Wi-Fi® on both your phone. Follow the on-screen prompts to complete the wireless setup.
Ensure that Android Auto is enabled on the vehicle Settings menu. Also, ensure you are using a compatible USB cable and that the cable is securely connected. For wireless connection, ensure Bluetooth and Wi-Fi are enabled on your phone. Also check that your phone's software is up to date. From there, restart both the phone and vehicle, and try reconnecting.
On your phone, go to the Settings menu and select Android Auto to explore settings. You can also explore Android Auto settings from your centre display.
Ensure that notifications are enabled for messaging apps via your phone and Android Auto settings on your vehicle. Also ensure that your phone is not on Do Not Disturb. Check that the messaging app is set as the default app for text messages. Restart your phone and vehicle and try reconnecting.
If you’re experiencing issues with third-party apps, go to the Google Play Store on your phone and ensure all of your apps are up to date.
If you have tried all troubleshooting steps and the issue persists, visit a dealership for further assistance. Provide detailed information about the issue and the steps you have already taken to resolve it.
To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.
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