We're Here To Help | Buick Canada

WE'RE HERE TO HELP

We are here for you and ready to help

COVID-19 has made this a challenging time for some of our family and customers to get clear information. That’s why we created this page–to give you a one-stop spot for information when it comes to your Buick vehicle questions. Whether you have questions about your vehicle or you need to discuss financial issues, or other resources, we’ve compiled answers to as many questions as we can. These are unprecedented times. And we’re taking unprecedented steps to help you and your family get through them.

Duncan Aldred
Global Vice President Buick and GMC

HELPFUL RESOURCES


NEED HELP? CONTACT AN ADVISOR.

If you have questions about your current Buick vehicle you can call our Customer Care Centre at 1-800-263-3777 (1-800-263-3830 for TDD users) or get connected by simply clicking to chat.

ONSTAR® CRISIS ASSIST SERVICES

We are making OnStar® Crisis Assist± services available to current Buick owners for a limited time.± With crisis assist, you get access to Emergency-Certified Advisors who are ready to help 24/7 during emergencies and other unexpected situations. 

COMPLIMENTARY DATA FOR BUICK OWNERS.

To help you stay in touch with loved ones and keep your children connected to their virtual classrooms, we’re offering 3GB/3 months (whichever comes first) of in-vehicle data± to our customers. This means you can use your vehicle’s available 4G LTE Wi-Fi® Hotspot for times when you have to be in your vehicle, or from up to 15 metres away±.  

BUICK DEALERS ARE OPEN FOR SALES AND SERVICE.

Our dealers are currently open for business, and ready to help where possible. Should you require repairs or routine maintenance, know that the Buick Certified Service experts are currently available to handle your vehicle service needs. Please contact your dealer for details as they will be adhering to all Federal, Provincial, and Municipal COVID-19 guidelines and directives.

GM FINANCIAL IS READY TO HELP.

If your lease or loan is with GM Financial and you require assistance, please go to GMFinancial.ca or contact us at / 1-800-465-4591

WHAT IF I NEED A NEW VEHICLE?

We’re offering 0% financing± on select 2020 vehicles, plus make no payments for 90 days±. Or, you can waive your first month’s lease payment entirely+.

  • OnStar plan, working electrical system, cell reception, and GPS signal required. OnStar links to emergency services. See onstar.ca for coverage map, details, and system limitations.

  • Limited-time offer. Services provided by OnStar in its sole discretion.

  • Offer ends April 30, 2020. Services provided by OnStar in its sole discretion. Requires eligible model year 2015 and newer vehicle. Data plans provided by AT&T or its local service provider. Services are subject to Terms and limitations, and capabilities vary by vehicle model. Service varies with conditions and location. See onstar.ca for details and limitations.

  • Vehicle must be on or in the accessory position for Wi-Fi to function.

  • Limited time offer available on approved credit, for the following eligible new 2020 Buick vehicles: Enclave, Envision, Encore and Encore GX. Terms vary by model. Example: $50,000 financed at 0% APR, $0 down payment, $695/month for 72 months. Cost of borrowing: $0 (except for QC where cost is $99).  See dealer and Buick.ca for details.

  • Interest accrues after 60 days, based on monthly payment frequency. Down payment or security deposit may be required. Payment deferral not applicable in Quebec.

  • Down payment or security deposit may be required. Applicable only when lease rate offered. See dealer and Buick.ca for details.

  • Manufacturer's Suggested Retail Price, includes freight and $100 air conditioning tax if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Manufacturer's Suggested Retail Price, does not include freight, air conditioning charge and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims. On Locate a Vehicle shopping tool, Manufacturer's Suggested Retail Price includes freight, $100 air conditioning tax and Tire fee if applicable. License, insurance, registration, fees associated with filing at movable property registry/PPSA, administration fees, duties and taxes extra. Dealers are free to set individual prices. See dealer for details. U.S. model shown. Image may not show the configurable options selected or available on the vehicle. Some colour options are available at extra cost and may only be available on select trims.

  • Before making a lane change, always check the exterior and interior rear-view mirrors, look over your shoulder for vehicles and hazards and start the turn signal.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices. Data plan rates may apply.

  • At time of posting, detailed map coverage is available for most major urban areas of the United States and for certain metropolitan areas of Canada (Vancouver, Calgary, Edmonton, Winnipeg, Windsor, London, Toronto, Ottawa, Montreal, Quebec City and Halifax). Coverage is significantly limited outside these areas.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android compatible smartphone running Android5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Requires subscription to OnStar Basic Plan, OnStar Protection Plan, OnStar Security Plan, OnStar Guidance Plan, Remote Access Plan or Premium Access Plan. Services are subject to user terms and limitations and vary by model and/or vehicle configuration. Unlock feature requires automatic locks. Remote start requires GM factory-installed and enabled remote start system. Visit onstar.ca for more details.

  • Safety or driver assistance features are no substitute for the driver's responsibility to operate the vehicle in a safe manner. The driver should remain attentive to traffic, surroundings and road conditions at all times. Visibility, weather, and road conditions may affect feature performance. Read the vehicle Owner's Manual for more important feature limitations and information.

  • Bose is a registered trademark of Bose Corporation.

  • The system wirelessly charges one compatible mobile device. Some devices require an adaptor or back cover. See mybuick.ca for more information.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • 2020 Buick Envision AWD 2.5L with 6-speed automatic transmission fuel consumption estimate is 11.1 L/100km city and 8.6 L/100km highway. Fuel consumption estimates based on GM testing in accordance with Government of Canada approved test methods. Refer to vehicles.nrcan.gc.ca for details. Your actual fuel consumption will vary.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some devices require an adaptor or back cover. See mybuick.ca for more information.

  • Production of Essence and Sport Touring models will end fall 2019. Models shown throughout may not be available. See dealer for details.

  • Le prix de détail conseillé par le fabricant ne comprend pas les frais de transport ou la taxe sur le climatiseur, le cas échéant. Les frais d'immatriculation, d'assurance et d'enregistrement ainsi que les frais associés aux frais de publication des sûretés mobilières, les frais d'administration, les droits et les taxes sont en sus. Les concessionnaires peuvent fixer leurs propres prix. Tous les détails chez votre concessionnaire. Modèle américain montré. Il se peut que l'image ne présente pas les options configurables choisies ou disponibles sur le véhicule. Certains choix de couleur sont disponibles moyennant un coût additionnel et peuvent être disponibles sur les versions sélectionnées seulement.

You are leaving buick.ca

You are leaving buick.ca to visit a website that is operated independently and not maintained by General Motors of Canada and where the General Motors of Canada privacy policy does not apply.

This link is provided to you for convenience and does not serve as an endorsement by General Motors of Canada of information or content that you may find on this site.